PRIVACY POLICY

Last updated: January 2026

CREATED Agency SRL (“CREATED”, “we”, “us”, “our”) respect your privacy and are committed to protecting personal data in accordance with Regulation (EU) 2016/679 (GDPR), applicable national implementations of the ePrivacy Directive, and other applicable EU data protection laws.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website https://www.created.agency and the services described below.

1. Scope of this Policy and Services

This Privacy Policy applies to personal data collected through:

• our website https://www.created.agency; and
• the following services (collectively, the “Services”):
  • newsletter subscription and email communications sent based on your consent;
  • sales or business communications, where permitted by applicable law and only after appropriate legal assessment or consent; and
  • basic website analytics strictly for performance, security, and statistical purposes.

We do not process personal data for purposes incompatible with those listed above.

2. Definitions

User
Any natural person who accesses or uses the Services.

Personal Data
Any information relating to an identified or identifiable natural person, as defined in GDPR Article 4.

Processing
Any operation performed on personal data, as defined in GDPR Article 4.

3. What Personal Data We Collect

We collect only personal data that is adequate, relevant, and limited to what is necessary.

a. Contact data
Email address and, where voluntarily provided, name, company, role, and country.

b. Newsletter and communication preferences
Information relating to your consent status, subscription date, source, and communication preferences.

c. Website usage and technical data
IP address, browser type, device type, operating system, pages visited, approximate location derived from IP address, and usage statistics collected via analytics tools.

d. Communications
Messages you send to us via email or contact forms and our replies.

We do not knowingly collect special category personal data.

4. How We Collect Your Data

We collect personal data when you:

• contact us by email or through our website;
• subscribe to our newsletter;
• interact with our website;
• consent to the use of analytics cookies.

Some technical data is collected automatically through cookies or similar technologies, subject to applicable consent requirements.

5. Legal Bases for Processing

We process personal data only when a lawful basis applies, including:

• Consent for newsletters and marketing communications;
• Contractual necessity when responding to enquiries or providing requested information;
• Legitimate interests limited to website security, analytics, and service improvement, without overriding your rights.

You may withdraw your consent at any time.

6. Email Newsletters and Marketing

We send newsletters and marketing emails only to individuals who have given valid, informed, and explicit consent.

• no pre-ticked boxes are used;
• consent records are stored;
• every email includes a clear unsubscribe mechanism;
• unsubscribe requests are honoured without delay.

We do not send unsolicited bulk marketing emails.

7. Sales and Business Communications

If we introduce sales or business outreach in the future, such communications will be sent only where permitted by applicable law and following appropriate legal assessment or consent.

You will always be informed of your right to object or unsubscribe from such communications.

8. Analytics and Cookies

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our website and to improve its performance and security.

Google Analytics collects information such as IP address, device and browser type, operating system, pages visited, approximate location, and usage statistics. The data is used in aggregated form for statistical purposes only.

Where required by applicable law, analytics cookies are placed only after you have given your consent via a cookie banner. You may refuse or withdraw consent at any time.

Data collected through Google Analytics may be transferred outside the European Economic Area. Such transfers are subject to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• newsletter data is retained until you unsubscribe or withdraw consent;
• contact communications are retained for up to five years;
• suppression lists are retained solely to ensure compliance with opt-out requests.

10. Data Sharing and Processors

We do not sell or rent personal data.

We may share personal data with trusted service providers acting under a data processing agreement, or where required by law. All processors are required to implement appropriate technical and organisational security measures.

11. International Transfers

If personal data is transferred outside the European Economic Area, appropriate safeguards such as Standard Contractual Clauses are applied.

12. Your Rights

You have the right to:

• access your personal data;
• correct inaccurate or incomplete data;
• request erasure;
• restrict processing;
• receive your data in a portable format;
• object to direct marketing at any time;
• withdraw consent;
• lodge a complaint with a supervisory authority.

Requests may be sent to: dk@created.agency

13. Embedded Content and Third-Party Links

Embedded content from third-party websites behaves as if you visited those websites directly. We are not responsible for the data practices of third parties.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date clearly indicated.

15. Governing Law

This Privacy Policy is governed by the laws of Belgium. Disputes shall be submitted to the competent courts of Belgium after good faith negotiation.

TERMS OF USE

Last updated: January 2026

These Terms of Use govern access to and use of https://www.created.agency (the “Website”), operated by CREATED Agency SRL (“CREATED”, “we”, “us”, “our”).

1. Acceptance of Terms

By accessing or using the Website, you agree to be bound by these Terms of Use and by our Privacy Policy. If you do not agree to these terms, you must not use the Website.

2. Purpose of the Website

The Website provides information about CREATED and its services and enables users to contact us or subscribe to newsletters.

Contacting us through the Website or by email constitutes a request for information or a communication of needs only and does not create any contractual relationship, obligation, or commitment.

No commercial transaction, offer, acceptance, or legally binding agreement is concluded through the Website. Any services provided by CREATED are subject to a separate written agreement.

3. Permitted Use

You agree to use the Website only for lawful purposes and in compliance with applicable laws and regulations.

You must not:

• misuse the Website or its content;
• attempt to gain unauthorised access to any part of the Website;
• interfere with the security, availability, or proper functioning of the Website.

4. Intellectual Property

All content on the Website, including text, graphics, images, videos, audiovisual materials, logos, branding, and layout, is the intellectual property of CREATED or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without the prior written consent of CREATED.

5. Third-Party Websites and Links

The Website may contain links to third-party websites or platforms provided for convenience or informational purposes.

CREATED does not control, operate, or endorse any third-party websites and is not responsible for their content, availability, security, or data protection practices.

Access to third-party websites is at your own risk, and the inclusion of a link does not imply any endorsement, partnership, or association with CREATED.

6. Disclaimer

The Website is provided on an “as is” and “as available” basis.

While we make reasonable efforts to ensure that information on the Website is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, availability, or fitness for a particular purpose of the Website or its content, to the extent permitted by law.

7. Limitation of Liability

To the extent permitted by applicable law, CREATED shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of, or inability to use, the Website.

Nothing in these Terms of Use limits or excludes liability that cannot be limited or excluded under applicable law.

8. Modifications to the Terms

We may update these Terms of Use from time to time. The most current version will always be published on the Website with the updated effective date.

Continued use of the Website after changes are published constitutes acceptance of the revised Terms of Use.

9. Place of Operation

CREATED Agency SRL is established and operates from Belgium.

10. International Access

If you access the Website from outside Belgium, you do so on your own initiative and are responsible for compliance with applicable local laws.

11. No Third-Party Rights

These Terms of Use are intended solely for the benefit of the parties and do not create any rights or obligations for third parties.

12. Language

These Terms of Use may be translated into other languages for convenience. In the event of any inconsistency, the English version shall prevail.

13. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of Belgium.

Any dispute arising out of or in connection with the use of the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the competent courts of Belgium.

Copyright © 2026 Created Agency, SRL. All rights reserved.